The book was meant to be given on a very special occasion to a very special client and now not only it won’t be delivered on schedule but it will be delivered on Monday, when it would be too late. All it would take was a quick phone call to UPS to make sure that the book would be delivered on the scheduled that it was promised, Saturday. She probably thinks that she is too important to talk with a delivery company. I offered to pay extra when talking to Margaret and again she said no. UPS couldn’t make the change, the request had to come from the sender. I called UPS and gave them my tracking number and was willing to pay the extra charge. All I needed was a Saturday delivery, I was promised Saturday delivery by Yvonne. She asked her supervisor named Danilo who is supposed to be her boss and he said that they don’t make exception. She made promises she couldn’t keep and after talking to another supervisor named Margaret she also was not willing to help.
I had to escalate my problem to the supervisor after wasting my time talking with an employee named Yvonne who is supposed to be very knowledgeable and experienced. Now If you are looking for an unreliable company, talk with employees who make promises they are not willing to keep and are not willing to help you or go the extra mile for the customer satisfaction My Publisher is the right company.
#Mypublisher full#
I have done several books and it was always excellent service, full support and great products. I have been a customer with My Publisher from the very beginning. I don’t recommend My Publisher to my worst enemies! I wish I could give 0 stars for My Publisher, actually negative stars. Very, very unsatisfied and frustrated customer
0 kommentar(er)
